Telemedicine: preparing for a remote appointment
Telemedicine uses communication technology to deliver certain healthcare services. Its suitability depends on the concern and whether it can be assessed remotely.
General health information. It does not replace professional assessment.
Before connecting
Confirm how to join, the appointment time and where to ask for help if the connection fails. Find a private place and have your information ready. For a video call, check the sound and camera.
During the conversation
Explain your symptoms and questions clearly. The professional may recommend an in-person assessment or additional tests when the available information is insufficient. Ask how you will receive instructions and follow-up.
Understand the limits
Remote appointments cannot meet every healthcare need. Before booking, ask whether the service can address your concern and what to do if you need in-person or urgent care.